Knowledgebase

Failure to Connect to Backup Server - Troubleshooting
- Verify Client is using correct credentials (WHMCS) and has "https:" selected- Verify Client has...

File and Folder - New Product Order Links [Partner and Retail]
File & Folder Order LinksClient should log on to Portal.Paste the appropriate link into the...

Index Rebuild (Failure to Rebuild Index Error)
To resolve this problem:1. Remove the file index for the affected backup set in the user's User...

Samba Share Made Visible to Windows (Network List)
Samba on AIXEnsure the following lines are in the /etc/inetd.conf file:netbios-ssn stream tcp...

Scheduled Job Does Not Run
A few things to check if a scheduled job doesn't run, assuming the machine is on and online at...

Workstation Job - Reset Process
In order to reset a Workstation Job for a Client (DELETES OLD JOB AND DATA).- Go to Product Page-...