Diagnostic Logs for SPX - Linux/Red Hat - Knowledgebase

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Diagnostic Logs for SPX - Linux/Red Hat

Instruction on how to gather the diagnostic Files for a Linux machine on SPX:

A variety of logs are used to troubleshoot issues with StorageCraft products on Linux. Use the directions below to download and execute the diagnostic utility used to gather the required information and logs from a host.

StorageCraft Diagnostic Tool XPlatform (dtx) For Linux

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DIAGNOSTIC TOOL XPLATFORM (DTX) FOR LINUX - QUICK INSTALLATION INSTRUCTIONS
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1. Download the appropriate archive from ftp://ftp.storagecraft.com.au/dtx/:

a. for CentOS 7 and Red Hat 7:

wget ftp://ftps.storagecraft.com.au/dtx-2.1.122-0_centos-7-x86_64_2017-06-16.tar.gz -O dtx-2.1.122.tar.gz

SHA256: 3427015470ea8aa5ae2fde7ea57b197f363d95ec1df9a8da60e47870a3cf88e8
SHA1: b58293c9402df0716dda4e0c1fe069c6deded47b
MD5: 646cfa44715fc6cf74718e4ec00603e6

b. for CentOS 6 and Red Hat 6:

wget ftp://ftps.storagecraft.com.au/dtx-2.1.122-0_centos-6-x86_64_2017-06-16.tar.gz -O dtx-2.1.122.tar.gz

SHA256: a29e25551046ad116c811373b2fb5d5a7424fd621c312e72b0b3f5fd14a2453e
SHA1: ae14816b366e38c83a0bf75553b97221c512de3f
MD5: dd7a7b4f6172a69a072a2d831b536980

c. for Ubuntu 16.04 (Xenial Xerus), Ubuntu 14.04 (Trusty Tahr) and Ubuntu 12.04 (Precise Pangolin):

wget ftp://ftps.storagecraft.com.au/dtx-2.1.122-0_ubuntu-x86_64_2017-06-16.tar.gz -O dtx-2.1.122.tar.gz

SHA256: a1b7c2c00c6d092f99f05f1c6564dacf8dec54aecac26d0163caf29570e07c83
SHA1: f8176db49c1a909298d7273217749aae5de0e204
MD5: ac5d0d7ee71bdace01c29bbdb1fafec3

2. Decompress the archive by running:

tar -zxvf dtx-2.1.122.tar.gz

NOTE: Depending on where you extracted the archive, you may need to change permissions to run the application:

chmod 711 dtx

3. Run the application:

sudo ./dtx

NOTE: the archive file is located in the folder /var/opt/StorageCraft/dtx. If extracting the archive on a Linux system, ensure that the -C argument is used to avoid overwriting live system files!

4. To upload the generated archive to the StorageCraft Support FTP servers:

sudo ./dtx --upload-ftp <support region> <case number> <archive file>

As an example:

a. to the Support Centre in Sydney, Australia:

sudo ./dtx --upload-ftp au 99999999 /var/opt/StorageCraft/dtx/dtx_labx18_20160725T0703Z.tar.gz

b. to the Support Centre in Cork, Ireland:

sudo ./dtx --upload-ftp eu 99999999 /var/opt/StorageCraft/dtx/dtx_labx18_20160725T0703Z.tar.gz

c. to the Support Centre in Draper, USA:

sudo ./dtx --upload-ftp us 99999999 /var/opt/StorageCraft/dtx/dtx_labx18_20160725T0703Z.tar.gz

updated: 2017-06-19
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